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about the Waterfall line...
These water fountains ship free in US 48
Commonly Asked Questions
What are these products made of?
All of these fountains and waterfalls are made from high-density urethane foam. On the surface is a proprietary rock coating.
How much do they weigh?
Depending on the model selected, 3 Lbs. to 150 Lbs. without water.
What assembly is required?
No assembly is required, although some units require pump installation. Just add water and plug in. Use rocks to hide the pump to get the desired look. Waterfalls recycle their water which will eventually evaporate. Just add more water.
Can they be used both indoors and outdoors?
Yes, you can place them indoors or outdoors. The "Real Rock" look finish is designed for all conditions. They are also designed for minimal splashing. See warranty.
Will they crack or freeze?
The product designs are made with the correct amount of flexibility and rigidity to handle all climates. Waterfall Oasis Inc. provides a 3-year limited warranty on their products.
How long does the pump last?
Pumps last 3 to 5 years with regular maintenance.
Important: Pumps must be completely submerged in water while running. Pumps are warranted for 1 year. Pumps are energy efficient.
What kind of maintenance is required?
Completely replace water once a month. Take rocks out, empty the water,and soak up the excess water with a sponge. Chemicals are available for algae and hard water prevention.
Will the product fade?
Normal wear such as algae and hard water stains will determine the look of the waterfall over the years. They take on a more natural look.
Can you put fish or real plants in the waterfall?
Fish can be put in the pond, but you must cover the pump with real rock to break up the current as not to tire out the fish. The waterfall will require more maintenance with the addition of fish and live plants.
Can they be punctured?
Yes, but not easily. A very sharp object such as a knife, or pointed shovel can penetrate the material. We do have touch-up kits for repairs.
NOTE: These are custom made fountains. Once ordered, the order cannot be cancelled and no returns are permitted. In the unlikely event that a fountain arrives damaged, the manufacturer may repair or replace the fountain. Click here to see our warranties and returns policy. Contact us at 877-394-6113 prior to placing your order if further clarification is necessary.
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